Quick Guide to Buying Your Underground Tickets

Buying tickets for the Plzeň Historical Underground is a simple process. The city offers many things to do in Plzeň, but this tour is very popular. You have two main choices for your purchase. You can use the official website or visit the physical ticket desk.

Online booking is the most reliable method for international visitors. Tours are offered in several languages, including Czech, English, and German. English tours are less frequent than Czech ones. If you wait until you arrive, the English slots may already be full. Use the official booking portal to check real-time availability for 2026.

If you prefer a walk-in approach, head to the Brewery Museum. This is located at Veleslavínova 6. The ticket office there handles both the museum and the underground tours. Be aware that weekend tours often sell out by mid-morning. If you are in a large group, online booking is mandatory.

Step-by-Step: How to Buy Tickets for Plzeň Underground Tour

Follow these steps to secure your entry into the historic labyrinth. This process ensures you get the right language and time slot. Most users complete this in under five minutes.

1. Visit the Portal: Go to the official Pilsner Urquell Brewery website. This site manages the underground tours. It takes about 2 minutes to navigate. The cost is typically 190 to 250 CZK. Avoid using third-party resellers who charge extra fees.
2. Select Your Tour: Choose "Plzeň Historical Underground" from the menu. Ensure you do not accidentally book the Pilsner Urquell Brewery tour instead. These are different locations in the city. A common mistake is picking the brewery when you want the city tunnels.
3. Choose Language and Date: Filter the results by your preferred language. English tours often happen once or twice daily. Check the calendar for 2026 dates. Select the number of adults and children. Typical cost for adults is around 200 CZK.
4. Complete Payment: Enter your email and credit card details. You will receive a QR code via email. A common mistake is mistyping your email address. Double-check it before hitting submit. The transaction is usually instant.
5. Save Your Ticket: Download the PDF to your phone. You do not need to print it. Just show the QR code at the Brewery Museum desk 15 minutes before the tour starts.

Ticket Prices and Tour Options in 2026

Prices for the underground tour are affordable for most travelers. A standard adult ticket costs approximately 200 CZK. Reduced prices are available for students, seniors, and children. You must show a valid ID for these discounts. Families can often buy a family ticket to save money.

If you plan to see multiple sites, look for combined tickets. You can often bundle the underground tour with the Brewery Museum. This saves you about 20% compared to buying them separately. Check the Visit Plzeň website for current seasonal promotions. Some tickets also include a voucher for a small beer at local pubs.

Group bookings require special attention. If you have more than 15 people, you should contact the ticket office directly via email. They can arrange private tours in your language. This is often better than trying to find 15 open spots on a public tour. Prices for private groups are usually calculated per person.

Important Checklist Before You Visit the Underground

Once you know how to buy tickets for Plzeň underground tour, you must prepare for the environment. The tunnels are deep and have a unique climate. It is very different from the streets above. Use this checklist to ensure a comfortable experience.

• Warm Clothing: The temperature is always around 10 degrees Celsius. Bring a jacket or sweater even in summer. Read more about what to wear for Plzeň Historical Underground tour to stay warm.
• Sturdy Shoes: The floors can be damp and uneven. Avoid sandals or high heels. Wear sneakers or hiking shoes with good grip.
• Arrival Time: Arrive at the Brewery Museum 15 minutes early. Tours start exactly on time. If you are late, you may lose your spot without a refund.
• Safety Gear: You must wear a safety helmet provided by the staff. This is mandatory for all guests due to low ceilings.
• Health Check: The tour involves many stairs and narrow paths. It is not suitable for those with severe claustrophobia or mobility issues.

Troubleshooting and Common Ticket Issues

Sometimes the booking process does not go as planned. Do not panic if you encounter an issue. Most problems have a quick fix. Here are the most common issues travelers face when buying tickets.

• No Confirmation Email: Check your spam or junk folder first. If it is not there, visit the ticket desk with your ID. They can look up your booking by name.
• Website Language: The booking site might default to Czech. Look for the small flag icon at the top to switch to English.
• Sold Out Dates: If your date is full, check for a combined ticket. Sometimes these have separate allocations. Alternatively, visit the desk at 10:00 AM for cancellations.
• Payment Failure: Ensure your card is authorized for international transactions. The Czech payment gateway may require 3D Secure verification.
• Wrong Tour Booked: If you booked the brewery by mistake, email the support address immediately. They can often swap tickets if you contact them 24 hours in advance.
• QR Code Won't Scan: Set your phone brightness to maximum. If it still fails, the staff can type in your booking number manually.
• Accessibility: There are no elevators in the historic tunnels. If you cannot climb stairs, you should not purchase a ticket as refunds are limited.